Following some hard hitting feedback from customers and some profit warnings Ryanair has unveiled a package of measures designed to improve its customer perception.
Described by one commentator as the ‘Marmite’ airline there is a recognition that to grow their passenger numbers they will have to change that love it or hate it mentality.
We have flown Ryanair lots of times and I have always taken the view that they are a bit of a necessary evil and you really should know what you are getting in to.
However this has never reduced the anxiety prior to a flight about is my cabin bag too big, can I jam it into the basket? Does it conform to the strict cabin bag size restrictions of 55cm/40cm/20cm? What do I do about a handbag when I am only taking hand luggage? Can I stuff that in as well and where do I put the duty free??
There’s no doubt that you can take some of the worry out of travelling via Ryanair by choosing a cabin bag that fits within their size guidelines and sticking with that. The Cabin Zero cabin bag, available from our sister site Swiftbags, is a perfect, one size fits all cabin bag requirements for adults. Plus the fact it’s extremely lightweight meaning you can pack it to the max and get the most for your money.
The other good news is that we have been assured that Trunkis also fit the requirements so perfect for your little ones to take as hand baggage.
But some of the other issues are; Is my luggage too heavy? What if I am just over and God forbid I lose my boarding pass!
Some of the changes Ryanair are making will certainly alleviate some of these concerns.
Now you will be able to carry a small handbag or shopping bag in addition to your cabin bag- excellent.
The cost of reissuing a boarding pass will be reduced from £70 to £15.
The cost of checked baggage goes down to £30 if not previously booked on line (currently £60 during low season).
There are other changes aimed at business travellers and the infuriating bugle to announce another on time flight will be quietly retired!
How do you feel about Ryanair? Will these changes make a difference? Let us know what you think.
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